Return Policy

Fresh Flower Return And Refund Policy

Fresh flowers are custom-prepared, so standard returns are not available. If there is an issue with quality or delivery, contact us quickly and we’ll review it personally.

Because floral arrangements are fresh, perishable, and prepared for a specific delivery date and recipient, Velvet Rose does not accept standard product returns or exchanges.

If there is a problem with your order, please contact the store as soon as possible so the team can review the issue directly and discuss the best available resolution.

Contact

Velvet Rose
1400 Hazel Wood Dr, Smyrna TN 37167
615-479-9411
lilyandrose76@gmail.com